10 Questions-Customer Service Information Systems

-All of the following are examples of environmental actors in an information system except:

-What is the relationship between ITIL and IT service request?

-How are service desks and help desks the same? How are they different?

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-List and describe the components of a successful service desk

-List two reasons that customer support is projected to increase as an occupation through the year 2020?

-How are technically savvy customers changing the way that service desks interact with customers?

-What is a customer service value chain?

-What is customer satisfaction?

-What is a Service Level Agreement?

-Technical support services are the same as customer support services. True or False? Explain your answer

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